Navigating
Product Content Friction

Online Workshop

How to see it, solve it, and use it

Nov. 4, 2024 at noon EST

The instructor

Founder/CEO of tiny coffee
Brittney Dunkins is a writer, editor and designer. She is the founder and CEO of tiny coffee, a company that designs products to help people live, make, create, rest, and feel.

Understand the three types of content friction and identify how they show up in your product or experience.
Create design artifacts, like a message map, to identify and solve friction.
Use design tools to advocate for consistency and clarity.